Dear Walgreens Manager,
I am a regular customer at your store and always appreciate searching the ad for sales and rebates each week. The store is always clean and tidy and I appreciate the availability of sale items that I come in for.
However, I am growing more and more weary of not being treated like a first-class customer just because I am a smart shopper and use coupons and sales to get the best deal I can. I continue to feel like I am an interruption in the cashier's day. I have mentioned this to a manager in person and it seemed fairly unimportant to them as well.
I wonder how educated cashiers are on how coupons work because they frequently make me feel like I'm stealing from the store for getting such good deals. Perhaps it would be appropriate to share with them that coupons are reimbursed from the manufacturer and that your store receives payment for the products it sells regardless of whether I use cash or a coupon.
There is absolutely nothing illegal or unethical about combining sales, rebates and coupons. In fact, it takes a lot of effort and time to be a smart shopper. When I continue to receive this kind of service it is very discouraging to me to want to continue supporting them with my business. And, I wonder how it reflects on Walgreens as a whole. If they are supplying the sales and rebates - is it a crime to take advantage of them?
I would very much like to continue shopping at Walgreens and all I am asking is that you take a moment to read my letter and consider how customers are being treated at your store.
A customer is a customer whether they are a smart shopper who spends a lot of time researching the sales or someone who stops in for an item needed spur of the moment. I will be less likely to be the latter kind of shopper if I am not treated appropriately when being the first kind of customer.
Thank you for your time,